FAQs

How do I purchase a course?

If you are brand new to Gather Academy, welcome!

You will be able to purchase a seat to any course that is open for registration from the relevant course page (start at ‘Our Courses’ and you will find each of our various course pages).

From there, follow the ‘Register for the next course’ OR the ‘Buy Now’ button.

This will take you to our Academy network page, from which you can purchase any open for registration course (scroll to the bottom of the screen to find!).

At the point of purchasing your first course, you will be asked to create an account.

(TIP: Keep an eye on our newsletters to stay in the know about registration open dates!)

For anyone who has purchased a course on our new network already, you will be able to purchase additional courses from within the network.

After logging in, go to the ‘Workshops’ menu. Here you will see which courses/workshops are open for registration. Those with a price and a ‘Buy’ button are open for registration.

Any courses that have a ‘Request Access’ button are not currently open for registration. By clicking ‘Request Access’ however, a message will be sent to the Instructor letting them know you are keen to learn!!!

Why can’t I purchase a course on my Mighty Network App?

Currently you will not be able to purchase a course through the Mighty Networks App on iphones and ipads. However, you can still purchase courses if you are a Gather Academy network member and you go to the courses on your preferred browser, such as Google Chrome or Safari.

How can I redeem the purchase price of my eBook for a seat in the corresponding workshop?

You will see that some of our eBooks offered for sale in the eStore also offer credit of the purchase price towards a seat in the corresponding workshop. In order to redeem the purchase price for credit towards a workshop seat, you must join the workshop within 6 months of purchasing the eBook.

Please contact us at contactatheracademy@gmail.com with a copy of your eBook purchase invoice and the preferred workshop date you would like to join. We will forward these details to the relevant Instructor who will be in touch with you via email.

Please note, if the workshop is not scheduled to run within 6 months of your purchase date, the offer for credit cannot be carried forward to a later workshop.

What payment methods do you accept?

Currently, we only accept credit card payments through the Stripe payment processor. We do not accept payments via PayPal.

If you are unable to make a purchase through the credit card processing facility, please reach out to the Instructor to discuss other options.

How do I reset my password?

Click on ‘Login to the Academy. This will take you to the Gather Academy Network Sign In page. Once you enter your login email address, you can access a password reset link here.

Can I change my password?

Yes, absolutely! Once you are logged in to the Gather Academy Network, you can navigate to:

‘Your Settings’ > ‘Account’ > ‘Update Email and Password’

How will I know when I can commence my course?

All courses have a start and closing date, and regardless of your seat type (All-Inclusive OR Observation Seat), everyone begins on the same day.

All our Gather Instructors will notify their students in the days leading up to the course beginning via the Gather Academy Network. Access to your course content will be on the start date of your course unless your Instructor advises you otherwise.

Where do I access my course content?

Once you have logged in to the Academy, you can access your course via the left hand menu.

Go to ‘Workshop’ and select your relevant course.

Your course content will be accessible from the workshop menu.

What is your Refund Policy?

Due to the digital nature of our products and services, refunds may not be considered once purchase is confirmed. Please refer to our Terms and Conditions of Sale for further detail.

For refund requests on workshops. all requests will be directed to your Instructor. Purchases of workshops may be approved for refund if;

• You notify your instructor within 7 days of purchase

• Request for refund is at least 48 hours prior to the start date of the course (AEST)

Due to the digital nature of our online learning material, requests for refunds will not be considered once the commencement of the workshop has begun.

If a refund is approved by your Instructor, the amount given will be minus any credit card processing fees incurred.

What are the Academy’s opening hours?

Our courses are available during course open and close dates 24/7, but those of us that work behind the scenes do need a break every now and then! We take time out over the weekend and we aim to respond to all enquiries within 48 hours. As our instructors and team are located all over the world, please account for the fact that the person you’re trying to reach may be in a different time zone.